 Cronus PRO says 'Device Disconnected' If the Cronus PRO software still says 'Device Disconnected' even though you have connected it to your computer, it is because your device either doesn't have the CronusMAX PLUS Firmware programmed to it, the USB Cable is bad or the device is somehow corrupted and requires you to run the repair procedure.
 Here are some troubleshooting suggestions:
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 Controller disconnects after a few minutes on a PS4 When using a non PS4 controller on a PS4 you have to have a USB Hub compatible CronusMAX PLUS firmware and also a compatible USB Hub to enable Full Time Authentication (partial Authentication forces the controller to reset every 8-10 minutes). To find out if your CronusMAX PLUS is USB Hub compatible, look for the Blue HUB logo in the Status Bar of the Cronus PRO Software (if the log is not Blue then it is not compatible with USB hubs). Note: This only applies to older v1 and v2 CronusMAX models. All v3 models are USB Hub compatible. Click Here to find out which version CronusMAX you have.
 If you hover your mouse over the firmware version area, a popup will also display detailed information about your CronusMAX PLUS and will tell you if it is USB Hub compatible.
 Make sure you follow the correct guide for your Controller/Console in the manual. The step by step instructions will guide you through the process of setting everything up correctly.
DO NOT power on your console with the DualShock 4 controller's PS button or the CronusMAX will lose it's connection after a few minutes. Make sure you power on the console with it's actual power button. This rule applies to all controllers and all consoles. Also, make sure your DualShock 4 controller is unpaired from your PS4, so it's not accidently connecting to the console via Bluetooth. Click Here for a simple guide via the CronusMAX Support Forums on how to do that. Here are some other notable troubleshooting tips when using a USB Hub with the PS4 and you're having disconnection issues (most of these tips will also work with Xbox One):
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 My headset won't work Due to how the CronusMAX PLUS communicates with the PS4, Xbox One and Xbox 360 controllers, you will not be able to use a chatpad or any headsets that plug into the controller itself (unless you are using the two controller method on the Xbox One). However, any headset that can connect directly to the console it was designed for, either wired or wireless should work fine. Or if you have a PS4 console you can use a wired headset with the PS4 USB Sound Card that is included with all new versions of CronusMAX PLUS (US/Canada Model only - check with your supplier before purchasing as some Asian models do not include this item).
We have compiled a list of known solutions that are are fully compliant with the CronusMAX PLUS. There may be others, we will update the list as often as we can. If you come across a headset that works and should be added to the manual, please let us know :)
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 The LED Display stays at AU all the time AU means Authentication. The CronusMAX is expecting to read the Security ID from the consoles original controller so it can be "borrowed" to spoof a crossover controller on that console (example: you have a PS4 console and want to use an Xbox One Elite Controller - so the Auth controller in this case would be a DualShock 4 controller).
If the LED is not switching from AU to 0 after you connect the Auth controller to the CronusMAX then it could be one of several issues. We recommend you do all tests with a wired and not wireless (so if you have a DS3 or DS4 you should connect them to the CronusMAX with a USB cable.) This will determine if you have CronusMAX issues or Bluetooth adapter issues.
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 I can't get Cronus PRO to work on a MAC Cronus PRO is compatible with Windows 7, 8 and 10. However it can also work on a MAC as you can run these versions of Windows in a dual-boot configuration using free tools such as Boot Camp or VirtualBox and paid tools such as Parallels Desktop or VMware Fusion. If you don't own Windows, you can download a trial copy of Windows 10 here (click on the 'Download Tool Now' button and use the Media Creation Tool).
Here are some guides to help you get Windows 10 working on a MAC:
We don’t often recommend paid software, but in the case of Parallels Desktop, it’s something we use every single day for testing software and running Windows on a MAC. The integration with OS X is amazingly well done, and the speed blows away VirtualBox. In the long run, the price is well worth it (You can download a 14 day trial and the price at time of press is $79.99). |
 I can't select any device options in Cronus PRO If you are unable to select any of the Device Options in the Cronus Pro software, you will probably find that it says 'Device Disconnected' even though you have the CronusMAX connected to your computer (See #1)
 Here are some troubleshooting suggestions:
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 My controller has lag So, what is Lag - or more accurately Input Lag?
In video games, input lag is either the delay between the television or monitor receiving a signal and it being displayed on the screen, or the delay between pressing a button on your controller and seeing the game react. This troubleshooting guide will help you with lag solutions for BOTH your controller and your display.
The first part of the guide sets up your controller with the CronusMAX and will assume you are using a wireless controller with the Bluetooth adapter. The second part of the guide handles the display, which covers ALL controllers and should be followed by every gamer, whether or not you are using a CronusMAX.
Controller LagFirst of all, latency will ALWAYS be higher on anything wireless. The conversion from wired to wireless and the transmission and receiving of it over the air will naturally add latency. That being said, CronusMAX still works well with Bluetooth - as long as everything is setup correctly and there is no interference causing problems. This guide is a little long but it's very much worth it. The difference it makes in some cases is astonishing.
First make sure your Speed Up settings are correct as per the Controller Guides. The example below shows the recommended default Speed Up Settings for DualShock 4 Wireless Controllers when connecting to a PS4.
You can choose to tweak them if you have any issues. For example if you have a slower Bluetooth adapter or experience any issues with rumble then you should try different 'Rumble Over Bluetooth' speed settings. The default is Full Speed, however alternative options available are Flow Control+, Flow Control and Disabled. Start with 'Disabled' and go from there. Some Bluetooth adapters may not like DS4 BT Boost so disable that and test too. You can also try disabling Inframe In as that is known to cause disconnections/lag with certain setups.
 Another little known but important point to understand is that Bluetooth and Wi-Fi devices use the same radio frequencies to communicate, they often interfere with one another and are prone to interference from other devices operating on the same frequencies. If you are experiencing lag with your Bluetooth wireless controller, even though you have tried different Speed Up Settings in the Device Options panel and have setup your TV as per the settings suggested above, there is a good chance you have a WiFi Router that is causing interference. We have found that routers such as Apple's Airport Express have this problem and you should make sure that the router is not in close proximity to your CronusMAX/Bluetooth Adapter.
You should also try changing the WiFi Router Channel to optimize your wireless signal. Click Here for more information on how to do that.
We also recommend that you Click Here to check out an article that looks at the effects of such interference, what causes it and how to reduce it in a home or office environment.
To demonstrate that this issue is nothing to do with the CronusMAX, here's a screenshot from the PlayStation Support website showing just one example of many:
 Interestingly this user disabled the "Connect Directly to PS4" option under the PSVITA settings and they report that it solved their lag problems (they do say it disables the PS4's Wi-Fi which is incorrect, it simply means it now connects directly to the PS4 Wi-Fi instead of through the router. The PS4 now acts as the hub - perhaps it changes how the Wi-Fi signal works around the console which was causing some interefence with the Bluetooth adapter?). After some research and it seems others have resolved similar lag issues with this same solution too - so perhaps it's something you can try?
Display LagThe next step is to setup your TV/Monitor itself. What many people overlook is that if a TV has a Game Mode, you will have input lag if it's not being used. This is because generally newer TVs do their own processing to the image/sound before displaying it to the TV, resulting in a delay between the source output and displayed results.
Setting your TV/Monitor in Game Mode will eliminate this processing and give you a 1:1 source to display throughput. (This helps for any gaming system). If you don't believe me, Google it, there's thousands of blogs and articles that talk about it. I've compiled the most comprehensive and detailed guide that you'll find anywhere to aid you in getting the perfect lag-free gaming setup. Follow these steps and it may just blow your mind in how much improvement it makes - without or without using a CronusMAX. Here's one response from a customer....
QUOTE "Wow!!!! I was blown away that this actually worked, who would have thought the cause of all this enraging input delay was a result of game mode on my TV. It was a bit difficult to find, but it was indeed there. And WOW, did it make a difference. I cannot tell you how amazing it is to play now. The input lag is completely gone, I'm insanely particular about latency and input lag, and when I got my CronusMAX yesterday and tried it, I was disappointed, but this changes everything and now my setup is better than ever before. THANK YOU, THANK YOU!" I was recently able to use a Leo Bodnar input lag tester to optimize settings for my TV. I'm going to list some obvious and not so obvious ways to reduce lag.
Whats amazing is that for every product I've ever done this on, the screen looks ten times smoother and actually has an anti-jaggy (AA) effect despite shutting off post-processing effects. This is because AV modes almost always use some weird "artificial digital sharpness" that makes jaggies from games appear worse. I'm sure this feature can make movies look great, but its not meant for games. Even more surprising is often you'll gain another inch of screen! AV mode (or AV/HDMI mode on Samsung) is often zoomed and stretched. TONS of people go years without even realizing they are missing a portion of their screen. Flip back and forth if you think you notice a difference. That said, many monitors already use the unzoomed format (also called "Just Scan" protocol), and in that case you won't notice a difference. Either way, your picture should look better but most importantly you have just shaved about another 10-15ms from this switch.
I personally have a Samsung and the difference is huge, however the manual says to specifically use HDMI Port 2 - remember to READ THE TV MANUAL!
Labelling the HDMI input to "PC" is preferred over Game Mode because on these models:
 All that being said, I was personally able to shave off ~20ms of lag. I tested using the average of top, middle, and bottom readings which is the current meta. I also let the TV warm up for a few minutes before measuring each change as I observed this was the best way to observe lowest measurements and most accurately resembled real-world use.
Obviously, not all of these will translate from one TV set to another, but if anything else, it suggests that seemingly benign settings can introduce additional lag.
If you want to check out the Lag rating for your TV/Monitor/Projector, or any other model - we highly recommend displaylag.com - they currently have well over 500 models in their database!
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 My CronusMAX stopped working after an update Follow these simple steps:
If there is no LED display even after hitting the reset button then unfortunately your CronusMAX is faulty and you should return it to the place of purchase and get it replaced under the terms of the warranty. |
 My GamePack or Script is not working Here are some notable troubleshooting tips:
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 Cronus PRO software won't download / won't open / crashes If you have problems downloading Cronus PRO it is because your Anti-Virus software has triggered a false positive due to the encryption algorithm we use. This usually happens with the Windows built in security tool “Windows Defender” which we recommend you disable (you can use the NODEFENDER tool to do it properly but you'd still need to at least disable Windows Defender temporarily to be able to run that). Do not worry about these false flags, our software is completely safe.
To disable Windows Defender temporarily; you can simply do the following:
 While Windows Defender doesn't specify how long you can disable real-time protection, "temporary" usually means until the next time you reboot your computer.
Also BitDefender, Avast, McAfee, Norton etc can cause problems too. Again, do not worry about these false flags, our software is completely safe. You can temporarily disable the AV software then simply add Cronus.exe to the whitelist. Consult your security software's documentation on how to do that.
Here are some helpful guides collected from the web:
If you are able to install Cronus PRO correctly but it won't open or crashes, there is probably software installed on your PC that is causing a confliction or error with DirectX and needs to be updated or fixed. A good example is the Riva Tuner Statistics software that comes with MSI Afterburner video cards, there was an old version that caused Cronus PRO to crash. The only way to properly debug those situations is to post any Windows Error Logs that mention cronus.exe to the Cronus Support Forums - this support topic is a good example of how the Riva software bug was discovered.
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 Cronus Firmware v0.01 If the Cronus PRO software shows the Cronus firmware as v0.01, it is because your device failed an update and became corrupted. We see this a lot with fake/clone CronusMAX devices, but this can also occur if you tried to program the device with a bad USB cable or from an incompatible USB 3.0 port. You can try to run the repair procedure, but if that doesn't work, unfortunately you have a faulty Cronus unit and should return it to the origin of purchase for a replacement if still under warranty.
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